How to Handle Change Request Effectively While Managing a Project?
An important aspect of
the project managers job is to manage and control changes in order to minimize
any negative impact on the successful accomplishment of the project objective.
The one thing that you can be sure will happen during and after the development
of the project is change.
Initiated by the customer.
Whenever a customer requests changes, the project manager should have the appropriate project team members to handle the issue and estimate the effects on the project cost and schedule. The project manager should present the changes to the customer and he has to get the approval before getting into the project changes.
The project manager needs to be sure that the team members wont casually agree upon the changes to be made in the project, they may require additional person-hours to complete their new tasks and the risk of overrunning costs for the additional person-hours. The project manager needs to make it clear to the project team that team members should not make any changes to their work that will increase the cost beyond budgeted amount, delay the schedule, or the produce results will not fulfill the customers expectations.
or meetings provide a good opportunity for people to express their concerns, fears,
and anxieties. The users need to be involved in planning how to implement new
a system. The project manager needs to be patient: only when the new system becomes
fully utilized and the expected benefits will be achieved.
If the changes are agreed upon orally rather than writing and there is no indication of the impact the changes will have on the work scope of the project, cost, or schedule can be greater than expected and schedules run later than normal completion date. Some changes may be necessary as a result of unanticipated occurrences such as resignation of a team member; these will have an impact on the project schedule. In some case even the project may get terminated. Perhaps the most difficult type of change to manage is that required of the users of the project results.
some situations, the project manager is responsible not for managing the project
to develop anew or improved system but also for implementing the resultant system
among its users, who will have to change the way they perform their work.
meetings to discuss the impending, the project manager should not get into debates
or to be defensive. It is important to gain the confidence of the users about
the changes to be made. The project manager needs to share information about the
change with his team members. The project manager has to manage and control changes
so that the project doesnt get out of control. After the successful implementation
of new changes in the project it should be monitored regularly, so that project
team will have an opportunity how well the system and how the clients are benefited
from the new system. It also gives them opportunity whether the change made is
really useful one or not and does that change work efficiently.
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